Freshness Guarantee

Our Freshness Guarantee

At FreshBasket, we stand behind every item we deliver. Your satisfaction isn't just important to us—it's the heart of what we do. If anything arrives damaged, wilted, or not to your satisfaction, we'll make it right immediately.

How It Works

• Contact us within 24 hours of delivery. Simply reply to your delivery confirmation email or call us directly.
• Tell us what happened. A quick photo or description helps us understand the issue.
• We replace or refund. Your choice. We'll either send a fresh replacement on our next delivery or process a full refund to your original payment method.
• No questions asked. We trust you, and we want you to trust us.

Why We're Confident

Every morning, our team hand-selects produce from local farms and trusted suppliers. Our in-house bakery bakes fresh bread and pastries daily. Dairy and perishables are packed with insulated liners and ice packs to arrive in perfect condition. Same-day and next-day delivery means your groceries spend minimal time in transit.

We've built our neighbourhood reputation on freshness. That's why we guarantee it.

What's Covered

• Bruised, damaged, or spoiled produce
• Baked goods that aren't fresh or as described
• Dairy or refrigerated items with quality issues
• Any item that doesn't match what you ordered
• Delivery delays beyond our promised window

Questions? Reach out anytime. We're here to help and want every delivery to exceed your expectations.